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Online Fund Services FAQ
1. What services does Online Fund Services provide?
Online Fund Services provide the following services:
- Fund Portfolio — View the details of funds you are holding
- Fund Subscription — Subscribe funds with lump-sum transactions, and with subscription amounts as low as HKD10,000
- Fund Switching — Switch out from and switch into funds
- Fund Redemption — Redeem Available Units in the selected Investment Fund Account
- Transaction Record — View transactions made in up to the past 4 months
2. Is the Online Fund Services available 24 hours every day?
We provide Online Fund Services 24 hours every day except during e-Banking Service maintenance.
3. Can I transfer funds via Online Fund Services?
The fund transfer service is not available in Online Fund Services. If you wish to transfer funds to other organizations, please visit our branches.
4. How can I access Online Fund Services over the Internet?
If you have investment fund account(s) and corresponding settlement account(s) with us and have registered as our e-Banking Service customer, you can login to e-Banking Service and enjoy Online Fund Services.
5. What should I do if the Online Fund Services system is not responding?
You can call our Customer Service Hotline at 2828 8001 for assistance. You can also call your Relationship Manager during office hours to subscribe or redeem funds.
6. Is there any special system requirement for using Online Fund Services?
The system requirements of Online Fund Services are the same as those of Dah Sing e-Banking Service. Customers who can use our Bank's e-Banking Service should be able to use Online Fund Services.
1. How can I view my current fund holdings?
After logging in to e-Banking Service, you can select "Online Fund Services" > "Fund Portfolio" to view the details of your fund holdings.
2. What do the items in "Fund Holdings" section mean?
Please refer to the following:
| Item | Remark |
|---|---|
| PRR (Product Risk Rating) | Product Risk Rating (PRR) is classified into 5 levels, ranging from Level 1 to Level 5 (with Level 5 as the highest risk level):
|
| Holding Units | The number of fund units you are holding in the selected investment fund account |
| Available Units | The number of redeemable fund units you are holding in the selected investment fund account |
| Fund CCY | The reporting currency of the fund |
| Unit Price (Value Date) | The reference market price and respective value date of the fund |
| Market Value (HKD Equivalent) | The reference market value of the fund in HKD equivalent is calculated based on Holding Units, Unit Price (Value Date) and the system reference exchange rate |
3. Why do "Subscribe" and "Redeem" appear in "Instruction" column for some, but not all, of the funds?
"Subscribe" - only appears for funds that allow subscription through Online Fund Services. If a fund (1) is not available for subscription or (2) only allows subscription via branches, "Subscribe" button will not appear for that fund.
"Redeem" - only appears if the customer has available unit balance for the fund.
4. Why are my fund holdings shown in "Fund Portfolio" section under Online Fund Services different from those in "Account Portfolio" under "Balance & Transaction History" of e-Banking Service?
The fund holdings shown in Online Fund Services are updated on a real time basis while those in e-Banking Service are information from the previous working day. If you want to check the latest information of your fund holdings, please always refer to Online Fund Services.
5. I have submitted a fund subscription instruction. Why isn't the instruction shown in "Fund Holdings" section?
The instruction may not be processed yet. Please check if it appears under "Pending Fund Transactions" section under "Online Fund Services" > "Transaction Record". If the instruction is not found, please call our Customer Service Hotline at 2828-8001 for enquiry.
1. How can I place fund subscription/redemption instructions?
After logging in to e-Banking Service, select "Online Fund Services". Then, select "Fund Subscription" if you want to place subscription instructions or select"Fund Redemption" if you want to place redemption instructions. If you use our "Fund 360" fund information platform to view and select funds, you can also subscribe funds through it. For details, please refer to our Online Fund Services Demo.
2. Can I place fund transaction instructions anytime?
Yes. You can place instructions anytime via Online Fund Services. However, the instruction's execution time depends on the fund's dealing days and the time the instruction is received.
3. Can I amend or cancel a fund transaction instruction?
You cannot amend or cancel any submitted instruction. Please verify the instruction details carefully before confirming the instruction.
4. When will fund transaction instructions be processed if Black Rainstorm Warning Signal or Typhoon Signal No. 8 or above is in force?
Your instructions will be processed after resume business.
- If Typhoon Signal No.8 (or above) and/or Black Rainstorm Warning Signal is hoisted before 9 am of a dealing day or there is information that the Signal will be hoisted within 1 - 2 hours before 9 am of a dealing day but Typhoon Signal No.8 (or above) and / or Black Rainstorm Warning Signal is removed before 12 pm of the dealing day, orders submitted will be processed on the same dealing day (apart from orders submitted after the cut-off time of a dealing day).
- If Typhoon Signal No.8 (or above) and/or Black Rainstorm Warning Signal is hoisted before 9 am of a dealing day or there is information that the Signal will be hoisted within 1 - 2 hours before 9 am of a dealing day and the Typhoon Signal No.8 (or above) and / or Black Rainstorm Warning Signal is removed after 12 pm of the dealing day, orders submitted will be processed on the next dealing day.
- If Typhoon Signal No.8 (or above) is hoisted after 9 am of a dealing day or there is information that the Signal will be hoisted within 1 - 2 hours after 9 am of a dealing day, orders submitted before Typhoon Signal No.8 (or above) is hoisted or information that the Signal will be hoisted will be processed on the same dealing day (apart from orders submitted after the cut-off time of a dealing day). Orders submitted after Typhoon Signal No.8 (or above) is hoisted or information that the Signal will be hoisted will be processed on the next dealing day.
- If Black Rainstorm Warning Signal is hoisted after 9 am of a dealing day, orders submitted will be processed on the same dealing day (apart from orders submitted after the cut-off time of a dealing day).
5. Why are there a zero available unit balance and a positive holding unit balance for a fund?
It is because you have placed an instruction to redeem all units of the fund but the instruction is not yet settled.
6. Can I choose a joint account as my settlement account?
Yes, you can. But the account must be an either-to-sign joint account., and the account holders must be same as those of the UT account.
7. How can I check if my fund transaction instruction(s) has been processed?
If your instruction(s) appears in "Pending Fund Transactions" section under "Transaction Record", that means the instruction(s) is being processed. If your instruction(s) appears in "Past Transaction Record" section, the instruction(s) has been processed already.
8. I have a settlement account. Why isn't it available for selection when I subscribe funds?
It may be because your settlement account does not support the settlement currency, e.g. buying a USD-denominated fund with a HKD settlement account. For enquiry, please call our Customer Service Hotline at 2828 8001.
9. I only have USD in my settlement account. Can I subscribe funds denominated in other currencies?
No. For subscription instructions, the fund currency must be same as the settlement currency. For example, if you subscribe a fund which the fund currency is USD, you need to have enough USD in your settlement account. If you do not have sufficient currency for fund subscription, you may conduct foreign exchange via our e-Banking service under the "Buy/Sell Foreign Currency" function.
10. Can I trade more than 1 fund at the same time?
No. You can only subscribe or redeem 1 fund for each instruction.
11. Why am I asked to conduct Online Risk Assessment when subscribing funds?
It may due to (1) you have not conducted Risk Assessment at our Bank or (2) your Risk Assessment has been expired. You can conduct Risk Assessment via e-Banking Service or visit our branches.
12. Will I receive any confirmation after the transaction?
Yes. After the transaction is executed, an "Order Confirmation Note" will be mailed to you.
13. What do the items in "Fund Subscription" section mean?
Please refer to the following:
| Item | Remarks |
|---|---|
| Investment Objective | Dah Sing Bank Investment Objective is defined as follows:
|
| Net Worth | Net worth = Value of all assets (exclude real estate properties) – Value of all liabilities (exclude outstanding mortgage) |
| Investment Experience | Relevant investment experience in investment funds. |
| Product Risk Rating | Product Risk Rating (PRR) is classified into 5 levels, ranging from Level 1 to Level 5 (with Level 5 as the highest risk level):
|
14. What is risk mismatch? Why will the fund subscription instruction be rejected when there is risk mismatch?
If your fund subscription instruction(s) involves risk mismatch, it may belong to 1 or more of the 4 situations below:
- Investment Objective Mismatch: Your investment objective for this transaction is different from the product investment objective.
- Product Risk Mismatch: The Product Risk Rating is higher than your Risk Tolerance Level.
- Undue Concentration in a product: The amount to be invested in this transaction is equal to or more than 20% of your declared net worth; and/or the total amount invested in this type of product (including this transaction) is declared to be exceeded 50% of your total net worth.
- Investment Experience Mismatch: You have no relevant investment experience in Investment Fund.
We will not accept your instruction(s) in any of the above cases in order to protect your interest. Please visit our branches for enquiry.
15. Why does the bank suggest that I watch a derivative knowledge training video before subscribing funds?
Some funds require investors to have knowledge of derivatives. If you are classified as a customer without derivative knowledge, and you want to subscribe those funds, we suggest that you to watch the training video before subscription.
16. What are the differences between subscription via Online Fund Services and subscription via branches?
Please refer to the followings:
| Online Fund Services | Branches | |
|---|---|---|
| Service Hours | 24 hours every day except during e-Banking Service maintenance | Subject to branch opening hours |
| Account Opening | No | Yes |
| Joint Account Trading | Only for either-to-sign joint accounts | Both either-to-sign and both-to-sign joint accounts |
| Investment Fund Savings Plan Subscription | Not supported | Supported |
| Fund Switching | Not supported | Supported |
| Fund Transfer-in / -out | Not supported | Supported |
1. How can I view my fund transaction record?
After logging in to e-Banking Service, you can select "Online Fund Services" > "Transaction Record" to view the details of your pending fund transactions and past transaction record.
2. What do the items in "Transaction Record" section mean?
Please refer to the followings:
| Item | Remarks |
|---|---|
| Instruction Date / Trade Date | Instruction date is the date you place the instruction via Online Fund Services while trade date is the date in which the instruction is executed |
| Type | There are 7 types of fund transactions:
|
| Currency | The reporting currency of the fund |
| Gross Amount | The total amount involved in the transaction |
| Unit Price | The quoted fund unit price on the trade date (Not applicable for pending fund transactions) |
| Units | The number of fund units involved in the transaction |
3. How long are my past transactions shown?
Transactions in up to the past 4 months are shown in "Past Transaction Record" section.
4. I have submitted a fund transaction instruction a few days ago, but why does it still show in "Pending Fund Transactions" section?
We will execute your instruction according to the fund dealing days. If the instruction is still pending after the fund dealing days, please call our Customer Service Hotline at 2828 8001 for enquiry.
5. I have submitted an instruction. Why is the instruction shown in "Transaction Record" under Online Fund Services but not in "Recent Transaction" under "Balance & Transaction History" of e-Banking Service?
It is because transaction record shown in Online Fund Services is updated on a real time basis while that in e-Banking Service is information from the previous working day. If you want to check the latest information of your fund transaction record, please always refer to Online Fund Services.
1. How can I obtain the offering documents of a fund?
You can download the fund's offering documents via "Fund 360" fund information platform on our website, or you may download the offering documents when you input the subscription instruction.
