Dah Sing i-Securities Services Frequently Asked Questions

 
About Security
1. Is it secured to trade through i-Securities Services?
 

i-Securities Services adopted the following measures to ensure your personal information and transaction details are secured when you are using our i-Securities Services.

  • Secure Socket Layer (SSL) and 128-bit Strong Encryption
    • Secure Socket Layer and 128-bit strong encryption is employed to ensure confidentiality.  All data and information transmitted between you and our Bank through the internet is encrypted by using 128-bit encryption.
  • Personal Identification Number (PIN)
    • You must enter a correct PIN with your User ID everytime you enter the i-Securities Services.
    • You must enter a correct PIN with your User ID for any securities trading and IPO subscription.
  • Automatic Time Out
    • i-Securities Services will be automatically terminated when there is no activity for 4 hours in order to protect you against unauthorized access.
    • i-Securities Services will be automatically terminated when wrong PIN is input more than 3 times consecutively.
  • There are also firewalls to protect Dah Sing Bank's computer systems by refusing those entries that are unauthorized.
 
2. What are the safety tips for using the i-Securities Services?

To ensure safe and proper use of the i-Securities Services, please note the following:

  • Please logout the i-Securities Services before browsing other pages.
  • Please DO NOT disclose or reveal your i-Securities Services User ID and Personal Identification Number (PIN) in any occasion.  You should also note the following points in taking care of your User ID and PIN:
    - Never reveal your User ID and PIN to anyone
    - Do Not allow others to use your User ID and PIN
    - Do Not write down or record the PIN without disguising it
    - Avoid using easy-to-guess numbers as your PIN used for othe, such as your birthdate, HKID No., Phone No. or similar numbers
    - Change your PIN regularly
    - Do Not use the same set of User ID and PIN used for other login sites ensure that others cannot see your screen and you are not being observed from behind
  • To avoid unauthorized access to your account(s), you should avoid conducting any transactions or checking your account balances in an area where Internet service is available to the public.  Please also remember to clear the Cache or close your browser first.
  • You should always access to our i-Securities Services in the normal way and never via a link in an email.
  • If you login i-Securities Services through office network, please refer to the security policy of the customer's organization.
  • If you found or suspected your account was being used by others, please contact us immediately.
 
3. What does Dah Sing Bank do to fight against computer hacker?

Our Dah Sing Bank Security Team will track to any attempts that would break into our security systems for ensuring safe security.