Dah Sing i-Securities Services Frequently Asked Questions

 
Technical Problems
1. Which versions of browser should be used to access the i-Securities Services system?

You should use a secure-capable browser with 128-bit Security Socket Layer (SSL) encryption technology. Our site is best viewed at 1024 x 768 screen resolution with Internet Explorer 5.5 or above.

 
2. In what ways will your Internet Trading System protect my personal information?

We provide several security measures which include:
-  Secure Socket Layer (SSL) with 128-bit strong encryption
-  Authentication of account number and password
-  Automatic logoff if no activity is detected after 4 Hours

   
3. How can I clear the disk cache in Internet Explorer?
 

You can clear the cache regularly to increase the performance by only a few steps:

  1. Open the "Tools" menu and select "Internet Options"
  2. Click the "General" category and choose "Temporary Internet files"
  3. Click "Delete Files"
  4. Click the box beside "Delete all offline content" and press "OK"
  5. Click "OK"
   
4. What can I do if the Internet connection seems slow?
 

There are many factors affecting the Internet connection. For example, your modem baud rate, your PC hardware configuration, the Internet traffic, phone line quality, etc. To provide a better Internet connection environment, we suggest you to using board band and your PC hardware configuration should be at least P4 1.6GHz , 512MB RAM or above

   
5. Why does my browser always show ¡§please wait¡¨?
 

Although you have already installed the correct version of browser, some of the files may be damaged or lost. In this case, you should reinstall your browser again.

   
6. Why does my browser always show ¡§The Page cannot be displayed¡¨ or ¡§Unable to locate the server¡¨?
 

In this case, you should check the URL for spelling, punctuation and capitalization errors and try again. If the messages still occur, the web server that you are trying to connect could be down or not working properly. Try again later or contact your Internet Service Provider (ISP) for assistance.

   
7. Why there are so many unreadable characters in your website?
 

For English based operation system, the browser probably could not display Chinese character normally. You can install some plug-in programs specially designed to view Chinese character. If you still encounter the problem, we recommend you to view the English version.

   
8. What does my browser always show ¡§404 access denied¡¨?
 

This is because you are unauthorized to enter this site. If you should be authorized to enter the site, please contact your Internet Service Provider for assistance.